Making CX tech decisions easier.

In a world of overwhelming vendor options and rapid change, we help CX teams focus on what matters, keep it simple and deliver results

We help you with:

Technology Selection

Contract Negotiation

Implementation Governance

Strategic Planning

Everyone's dealing with AI. We can help you select, buy, implement and manage the right tools for the right job.

How We Work

95% of our business comes through referrals. We're built on trust and repeat relationships, not cold outreach. Our clients come to us because they trust us to deliver results.

two people sitting at a table with laptops

Most consultants have never sat on the vendor side. We have. That insider experience means we know how to negotiate a great deal, where the contract risks and how to maximize engagement to ensure the implementation outcome for the customer

We work on either a paid consultant or a referral-fee model with vendors, either way our incentives align with yours. We only win when you get the right platform, the right contract, and a successful implementation.

What We Do

AI Governance, Strategy & Operationalization

AI is everywhere and is going to change how we manage our businesses and serve our customers. But we are in a stage of wild innovation and market chaos, I believe it was quoted that there were 14,000 AI startups in 2025 alone.

Whether you are concerned about what vendors you should be talking to, how to manage safety and guardrails, data sovereignty, compliance, customer facing or internal operational use, we are here to help.

Technology Selection

The market is flooded with 400+ AI vendors and CCaaS platforms that all sound the same. We cut through the marketing noise to find the tools that actually fit your business. We don't just read the feature list; we map your specific operational goals—compliance, scale, integration—to platform realities. You get a shortlist that balances capability, cost, and risk, not just the vendor with the best slide deck. We’ve sat on the other side of the table, so we know which demos are real and which ones are vaporware. Stop guessing and start selecting with confidence.

Contract Negotiation

Most standard vendor contracts are designed to lock you in and strip you of leverage. We flip the script. Using decades of vendor-side experience, we negotiate terms that protect your organization for the long haul. We secure price protection, clear termination rights, and strict data controls that most legal teams miss. We know exactly where vendors pad their margins and where they’re willing to concede. The result isn’t just a lower price—it’s a contract that holds the vendor accountable and gives you the flexibility to adapt as your business changes.

Implementation Governance

The deal is signed, but the real risk is just beginning. Implementation is where most CX projects fail—timelines slip, scope creeps, and vendors start pointing fingers. We stay in the trenches with you to coordinate vendors, manage milestones, and ensure the delivered functionality actually matches what was sold. We act as your translation layer between technical teams and business stakeholders, catching issues before they become delays. You get a go-live that happens on schedule, on budget, and without the surprises that usually derail complex migrations.

Strategic Planning

Technology shouldn't be a reaction to a problem; it should be part of a plan. We help you build a two- to three-year roadmap that aligns your CX platform choices with your broader business objectives. Whether you're budgeting for next year's AI initiatives or planning a multi-phase cloud migration, we provide the strategic air cover you need. We help you anticipate compliance shifts, customer expectation changes, and market trends so your technology stack is always a step ahead, not playing catch-up.